DOES THE SHOW I AM ATTENDING HAVE A COVID POLICY IN PLACE?
Each show has it’s own COVID policies in place - if any. You can find out if your event has implemented any policies by viewing your events TICKETS page.
If there is no policy stated under About This Event, there are no current policies in place, however, it is subject to change at any point in time. If you are a ticket holder, you will receive an email notification from Eventbrite with detailed information if any changes are made.
HOW CAN I PROVIDE PROOF OF VACCINATION OR NEGATIVE COVID TEST?
Approved methods of vaccination (must be fully vaccinated - both shots completed if prescribed):
Physical vaccination card
Digital vaccination card (includes photo of vaccination card)
Approved methods of a negative COVID test within 72 hours of the event:
Rapid Antigen Test (including at-home tests)
I can't make it to the event anymore. Can I get a refund?
As stated on all of our ticket pages, we have a no-refund policy.
If an artist has to cancel, reschedule, or modify an event, all ticket holders will receive an email notification from Eventbrite with detailed information & options.
Can I transfer my tickets to a different city/venue?
Where can I purchase tickets to your events?
EVENTBRITE is our primary ticketing platform.
Please make sure you are purchasing tickets directly from Postfontaine.com, the band's official website, or the venue's official website:
MY KIDS ARE 12 & UNDER AND CANNOT GET VACCINATED. WHAT CAN I DO?
Children 12 and under can provide a negative COVID test.
Does my ticket need to have my personal name on it?
- E-tickets & PDF printed tickets: NO. The name on the ticket does not need to match the person using it. You can buy tickets for your friends/family, without having to change the name on the tickets.
- Will Call tickets: YES. The name on the ticket needs to be the same name as whoever is picking up the tickets at the Box Office. A matching ID needs to be present when picking up tickets at Will Call.
What if I bought tickets from another vendor?
You will need to reach out directly to the vendor you purchased tickets from with any inquiries you may have. Postfontaine is not responsible for any tickets that were not purchased directly through Eventbrite.
We strongly advise NOT purchasing tickets from 3rd party vendors. Just because your tickets say Eventbrite on them, does not mean you purchased them from Eventbrite.
Ticket resellers take advantage of ticket buyers because Utah has no laws prohibiting reselling or scalping. Ticket resellers often gouge unsuspecting buyers by selling tickets at well over the face value or selling tickets to non-existent seats. On occasion, we have seen resellers duplicate tickets and sell two tickets for one seat.
I have a question about my tickets. Who can I reach out to?
You can reach out to email@example.com with any questions, anytime.